> ## Documentation Index
> Fetch the complete documentation index at: https://kiflo-b3d3c9c0.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows overview

A workflow is a method for organizing everyday tasks and activities in a specific order.

You can use workflows to automate sequentially occurring procedures and tasks. Workflows, for instance, allow you to send emails and make tasks when a Partner's invitation status changing.

<Note>
  **IN THIS ARTICLE**

  * [Key concepts](#key-concepts)
  * [Examples](#examples)
  * [Create your first workflow](#create-your-first-workflow)
</Note>

## Key concepts

### Triggers

To automate operations and processes, you can use a variety of triggers to react to events occurring within Kiflo to start sequences of actions.

[Learn more about triggers](/using-kiflo/automation/workflows-triggers)

### Actions

Workflow [actions](/using-kiflo/automation/workflow-actions) are steps that can readily be automated as a workflow component.

[Learn more about actions](/using-kiflo/automation/workflow-actions)

### Enrollments

Enrollments help track the workflow progress of an entity and contain several statuses.

[Learn more about enrollments](/using-kiflo/automation/workflow-enrollments)

## Examples

### Triggers example

Triggers can assist you in automatically detecting partner performance. For instance, the [*Metric changed* trigger](/using-kiflo/automation/workflow-trigger-metric-changed) can help identify top or bad-performing partners.

The [*Partner properties* trigger](/using-kiflo/automation/workflow-trigger-partner-properties) can also enable you to automatically detect inactive partners by using the Last seen date property.

You can also use triggers to activate new partner team members when you grant access to your Partner Portal. The [*Partner invitation status changed* trigger](/using-kiflo/automation/workflow-trigger-partner-invitation-status-changed) will let you know when a partner’s invitation status has changed from **Pending** to **Accepted** so you can start a sequence of actions.

### Actions example

You can [send an automated welcome email](/using-kiflo/automation/workflow-action-send-email) whenever a new team member logs in to the partner portal for the first time. Another action you can perform includes [creating a task](/using-kiflo/automation/workflow-action-create-task) to book a meeting with a partner you last met with a while ago.

You can also [delay](/using-kiflo/automation/workflow-action-delay) actions to send a sequence of emails to new partner team members to explain how they can use Kiflo.

## Create your first workflow

Ready? Start creating your first workflow following this [step-by-step guide](/using-kiflo/automation/workflow-examples-step-by-step-guide).